Crossfill Terms of Service
Effective Date: Nov 19th 2025
Last Updated: Nov 19th 2025
Overview; Agreement Structure
These Terms of Service (the “Terms”) are between Crossfill, Inc. (“Crossfill,” “we,” “us,” or “our”) and the entity or person agreeing to these Terms (“Customer” or “you”). These Terms, together with any Order Form(s) executed by the parties or purchase flows you complete in our product (each, an “Order”), and any documents referenced herein (including policies and Supplemental Terms), form the entire agreement between you and us (the “Agreement”).
Services; Access & Users
2.1 Services. During the Subscription Term, Crossfill will make available its hosted software platform and related features described in the applicable Order (the “Services”).
2.2 Access Grant. Subject to your compliance with the Agreement, you receive a non-exclusive, non-transferable, non-sublicensable right to access and use the Services solely for your internal business purposes in accordance with Documentation, usage limits, and any restrictions in the Order.
2.3 Authorized Users. “Authorized Users” are your employees and contractors you authorize to use the Services on your behalf. You are responsible for their compliance and all actions taken under their credentials.
2.4 Restrictions. You will not (and will not permit others to):
resell, sublicense, or provide the Services to third parties (other than Authorized Users);
reverse engineer, decompile, or seek to access non-public APIs or source code (except to the extent prohibited by law);
copy, modify, or create derivative works of the Services;
remove proprietary notices;
publish benchmarks;
interfere with or disrupt the Services or conduct security testing without consent;
upload malware;
use the Services to build a competing product; or
violate any law.
Accounts; Eligibility
You must be at least 18 (or the age of majority in your jurisdiction). If you accept the Agreement on behalf of a company, you represent that you have authority to bind that entity.
Customer Content; Data; Outputs; AI
4.1 Definitions.
“Customer Content” means any content, data, prompts, inputs, files, or materials you submit.
“Output” means results or content generated by the Services.
“Telemetry” means technical and usage data that does not identify a natural person or Customer as the source.
4.2 Ownership. You own Customer Content and Output (to the extent protectable). Crossfill owns the Services and related IP.
4.3 License to Crossfill. You grant Crossfill a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Customer Content and Output solely to provide and support the Services, comply with law, and maintain security.
4.4 Training on Customer Content. Crossfill will train its AI models on Customer Content and Output, and third-party AI providers used by Crossfill may also do so.
4.5 Outputs; Non-Uniqueness; Responsibility. Output may be non-unique, inaccurate, or unsuitable. You are solely responsible for reviewing Output. Output is not professional advice.
4.6 Telemetry & Service Improvement. Crossfill may use Telemetry and de-identified or aggregated data to operate, analyze, and improve the Services.
4.7 Your Responsibilities. You are responsible for Customer Content and compliance with data, export, and AI-use laws. Do not submit regulated or special categories of data unless permitted by an Order or data processing agreement.
Third-Party Platforms; AI Tools
The Services may integrate with third-party platforms and tools. Your use of them is governed by their terms. Crossfill is not responsible for such services or their data processing.
Trials and Beta Features
Trials or beta features are for evaluation only, provided “AS IS,” may be modified or discontinued, and carry warranties or indemnities only as stated in Section 11. Liability for Trials/Beta is capped at US$100.
Fees; Payment; Taxes
7.1 Fees & Invoicing. Fees are as stated in the Order or purchase flow. Fees are billed in advance and are non-refundable except as stated in these Terms.
7.2 Overages. Usage over limits is billed at current overage rates.
7.3 Late Payments. Unpaid amounts more than 30 days past due may result in suspension.
7.4 Taxes. Fees exclude taxes. You are responsible for all taxes other than Crossfill’s income taxes.
Suspension; Term; Termination
8.1 Suspension. We may suspend access if you breach certain terms, are 30+ days overdue, or your use risks harm.
8.2 Term & Renewal. Orders renew automatically for successive terms unless notice is given 30 days before renewal.
8.3 Termination for Cause. Either party may terminate for uncured material breach. We may terminate immediately for unlawful use.
8.4 Effect of Termination. Access ends. You may request export of Customer Content and Output within 30 days. Deletion may occur thereafter. Refunds apply only if you terminate for our uncured breach.
Intellectual Property; Feedback
9.1 IP in the Services. Crossfill retains all rights.
9.2 Feedback. Crossfill may use feedback freely without compensation.
Confidentiality
10.1 Definition. “Confidential Information” includes information designated or reasonably understood as confidential. Customer Content is your Confidential Information; the Services and non-public performance information are ours.
10.2 Obligations. Confidential Information must be used only to perform the Agreement, protected with reasonable care, and disclosed only under similar confidentiality obligations.
10.3 Exclusions. Information is not confidential if public, known, independently developed, or received lawfully.
10.4 Compelled Disclosure. Disclosure required by law is permitted with notice and cooperation where possible.
10.5 Injunctive Relief. Breach may result in equitable relief.
Warranties; Disclaimers
11.1 Authority. Each party has authority to enter the Agreement.
11.2 Service Warranty (Enterprise Plans). For paid plans, the Services will materially conform to Documentation and not materially reduce functionality. Remedies include repair/replace or prorated refund after 30 days’ notice.
11.3 Disclaimers. Except as stated, Services and Output are provided “AS IS” and “AS AVAILABLE,” with all warranties disclaimed, including merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted operation.
Indemnification
12.1 By Crossfill (IP). We will defend claims alleging U.S. IP infringement by the Services, except in certain excluded scenarios.
12.2 Mitigation. We may procure rights, modify, replace, or terminate affected Services with refund.
12.3 By Customer. You will indemnify Crossfill for claims arising from Customer Content, your use of Output, or your breach.
12.4 Procedure. Requires prompt notice, cooperation, and control by the indemnifying party.
Limitation of Liability
13.1 No Consequential Damages. Neither party is liable for indirect or special damages or lost profits.
13.2 Cap. Liability is capped at amounts paid or payable in the 12 months before the event.
13.3 Excluded Claims. The cap does not limit liability for confidentiality breaches (except monetary damages on Customer Content) or indemnification.
13.4 Failure of Essential Purpose. Limitations apply regardless of remedy.
DMCA
We respond to DMCA notices. Notices should follow 17 U.S.C. §512(c)(3) and be sent to legal@crossfill.com
.
Export; Government; Open Source; Publicity; Subcontractors
15.1 Export. You must comply with export controls and sanctions.
15.2 Government Use. Services are “commercial computer software” with restricted rights.
15.3 Open Source. OSS components are subject to their licenses.
15.4 Publicity. We may use your name and logo unless you opt out.
15.5 Subcontractors. Crossfill may use subcontractors and remains responsible for them.
Modifications to Terms
We may update these Terms. Material changes will be notified. Continued use constitutes acceptance.
Notices
Notices must be sent to:
Crossfill, Inc., Attn: Legal, 785 Castro Street, Suite C, Mountain View, CA 94041
Email: legal@crossfill.com
Assignment; Force Majeure; Miscellany
You may not assign the Agreement without consent. Crossfill may freely assign. Neither party is liable for delay caused by events beyond reasonable control (excluding payment obligations). Other miscellaneous provisions apply as stated.
Governing Law; Arbitration; Class-Action Waiver
19.1 Governing Law and Venue
California law applies. Courts in San Francisco County, California have exclusive jurisdiction for certain proceedings. Jury trial is waived. Prevailing party may recover fees.
19.2 Informal Resolution and Arbitration
Parties must attempt good-faith resolution first. Unresolved disputes after 60 days go to binding arbitration under AAA Commercial Rules, with one arbitrator in San Francisco County, in English, governed by the Federal Arbitration Act.
19.3 Class-Action Waiver
Claims must be brought individually. No class or collective actions are permitted. If the waiver is unenforceable for a claim, that claim proceeds in court.
19.4 Waiver of Jury Trial
Parties waive the right to a judge or jury trial.